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General Event Questions

Is there a registration fee?

Yes, cyclists pay a registration fee of $50 to participate in this event. Registration fees are non-refundable and non-transferable.

How much money should I raise for Bike MS?

Bike MS cyclists must raise a minimum of $350. However, many cyclists go well above the minimum pledge. Click here for tips and ideas on fundraising. Please note that all cyclists are responsible for raising or personally donating the minimum of $350 prior to or at the time of the packet pickup in order to obtain your rider credentials for this event.

When and how do I turn in money?

Donations can be turned in throughout the event season, but keep in mind that the minimum pledge of $350 must be reached prior to picking up your rider packet. Avoid mailing money by raising funds online through your Participant Center! If you do receive checks and cash donations for Bike MS, please mail them to the National MS Society at 950 East Paces Ferry Road, NE, Suite 110, Atlanta, GA 30326. All checks should be made payable to the National MS Society. Please, make sure you include your name in the memo line of all checks so that we know who should receive the fundraising credit. Please do not mail cash.

Can my friends and family come to the event?

The Start/ Finish and Overnight areas of the Bike MS rides are open to all friends and family of riders whishing to show suppport for their loved one. For safety of the cyclists and volunteers, family and friends are NOT allowed to meet you on the route.

Can friends and family participate in the meals throughout the weekend?

Yes, friends and family are welcome to join you at any of the meals at Start/Finish for only $5/meal. Meal tickets can be purchased at Rider Services.

Will there be a place that I can store my bike?

Yes, we will have secured bike compound that you can store your bike Friday and Saturday of the ride. You must have your rider credentials to check the bike in and out of the compound.


Website Questions

I forgot my username and password.

Remember, all usernames and passwords are lower case and include no spaces. Click here to find your password. You will receive an e-mail with your username and password. If you still have problems, please contact us.

How do I change my username and/or password?

Click here to change your account. If you still have problems changing this information, please call the Georgia Chapter office at 678-672-1000 option #2 and speak with a Development staff member to change your login credentials.

How do I unsubscribe from e-mail?

Towards the bottom of each e-mail message there is a link stating, "Click Here to Unsubscribe from this E-mail Message." Click this link and follow the instructions given to unsubscribe.

What is a personal page?

A personal page is an online promotional tool for your use when asking your friends and family to join your team or donate toward your fundraising efforts. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page by going to your Participant Center. You will be able to customize images and text of the page.

By default I have a personal page, do I have to change it?

Once you sign up for an event online, by default, you will have a personal page created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized e-mail solicitations, your personal campaign page can be your own creative expression of your commitment to the cause. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo and status indicators to their fullest advantage.

How can I see who has donated to me?

Login to the site using your Username and Password. Go to your Participant Center and click the "My Progress" tab; this will allow you to view your donor list and any amounts having been donated.

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